Lobi89 Privacy Policy – Your Personal Data Protection

1 Introduction

Lobi89 is committed to protecting the privacy and security of all users' personal data on our platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the lobi89 website, mobile app, and all services.

This policy applies to all users of the lobi89 platform, including website visitors, registered users, and active members. By registering or continuing to use the lobi89 platform, you agree to the collection and use of your personal data as described in this document.

2 Personal Data We Collect

Lobi89 collects several types of personal data depending on how you interact with our platform. Below is a comprehensive overview of the data categories collected and the purposes for their collection:

We may also collect data you voluntarily provide through surveys, customer feedback, or when interacting with our 24/7 support team. All information is collected for legitimate purposes and will not be used for any unrelated purpose.

3 How We Use Your Personal Data

Personal data collected by lobi89 is used solely for lawful, necessary, and transparent purposes. We do not use your data for any purpose unrelated to the delivery of lobi89 platform services. The following are the primary reasons we require your personal data:

• Account management — To register, verify, and manage your member account on the lobi89 platform, including the KYC process required by regulatory authorities.
• Transaction processing — To process your fund deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and other supported payment channels.
• Platform security — To detect, investigate, and prevent fraudulent activity, money laundering, collusion, or any suspicious activity that could compromise the integrity of the platform.
• Service communications — To send important notifications relating to your account, transactions, promotions you have consented to receive, and relevant policy updates.
• Customer Support — To help you resolve any technical issues, account inquiries, or transaction disputes more quickly and effectively.
• Platform improvements — To analyse usage patterns in aggregate for the purpose of improving the overall performance, interface, and usability of the lobi89 platform.
• Legal compliance — To fulfil reporting and compliance obligations imposed by relevant regulatory bodies and authorities.

Each data use purpose listed above is supported by a solid legal basis, whether grounded in contractual necessity, lobi89's legitimate interests, or applicable legal obligations.

4 Data Sharing with Third Parties

Lobi89 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where we need to share data with certain parties in order to deliver our services properly:

• Payment providers — Financial institutions, payment processors, and e-wallet providers used to process your deposits and withdrawals. They receive only the data required to complete the relevant transaction.
• Technical service providers — Cloud service providers, server infrastructure, and analytics tools that help us operate and improve the lobi89 platform. All such providers are bound by strict confidentiality agreements.
• Game providers — Game studios and Live Casino providers that offer their content through the lobi89 platform. Data sharing is limited to information required to deliver a seamless gaming experience.
• Legal authorities — Law enforcement agencies, regulatory authorities, or courts when we are legally required to do so under applicable law or a valid court order.
• Identity verification services — Third-party providers that assist us in conducting KYC checks and document verification to ensure platform security.

5 Data Security and Protection Measures

The security of your personal data is our highest priority at lobi89. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorized access, disclosure, alteration, or destruction.

The comprehensive security measures we employ include:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and lobi89 servers, ensuring no one can intercept your communications.
• Two-factor authentication (2FA) available for all member accounts, adding an extra layer of security during the login process.
• Real-time fraud monitoring system operating around the clock to detect and block any suspicious activity before it affects your account.
• Strict internal access controls ensuring your data is accessible only to lobi89 staff with a legitimate business need who have undergone background checks.
• Encryption of data at rest for all sensitive data stored in our databases, including financial information and identity documents.
• Independent security audits conducted regularly by accredited third-party cybersecurity firms to identify and address any potential vulnerabilities.
• Incident response plan to ensure a swift and orderly response in the event of any data breach.

6 Cookies and Tracking Technologies

Lobi89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on subsequent visits and personalise your experience based on your saved preferences.

The types of cookies we use are as follows:

• Essential Cookies — Required for core platform functions such as login session verification and security. These cookies cannot be disabled as they determine whether the platform operates correctly.
• Preference Cookies — Stores your preferences such as preferred language, region, and display settings so you do not need to reset them every time you log in.
• Analytics Cookies — Helps us understand how users interact with our platform in aggregate and anonymous terms. This information is used solely to improve platform performance and usability.
• Security Cookies — Used by our fraud detection system to identify suspicious behaviour and protect your account from unauthorised access.

You can manage your cookie settings through your internet browser. Please note, however, that disabling essential cookies may affect the functionality of the lobi89 platform and your overall gaming experience.

7 Your Rights Regarding Personal Data

As a lobi89 platform user, you have certain rights regarding the personal data we hold about you. lobi89 fully respects these rights and provides straightforward mechanisms for you to exercise them:

To exercise any of the above rights, please contact the lobi89 support team via live chat available 24/7, or submit a written request to our support email. We will endeavour to process your request within 30 business days.

8 Data Retention Period

Lobi89 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Our data retention policy is based on the principle of data minimisation — we do not store what is not needed.

• Active account data — Retained for as long as your account is active and for a specified period after account closure for legal compliance purposes.
• Financial transaction records — Retained for a minimum of seven years as required by anti-money laundering (AML) regulations and relevant tax authorities.
• KYC verification documents — Retained for five years after account closure or the end of the business relationship, in accordance with regulatory compliance requirements.
• Support communication logs — Retained for three years for quality control and dispute resolution purposes.
• Analytics data — Stored in anonymised aggregate form for a longer period for platform improvement purposes.

Once the retention period expires, your personal data will be securely deleted or permanently purged from all our systems using methods that meet industry standards for irreversible data destruction.

9 Child Protection

The lobi89 platform is strictly for users aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18. Age verification is a mandatory part of the registration process at lobi89.

If we discover that we have inadvertently collected personal data from a minor, we will take immediate action to delete that information and close the account in question. If you believe a minor has registered on our platform, please contact our support team immediately.

10 Amendments to the Privacy Policy

Lobi89 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or relevant technological developments. The latest effective date will always be displayed at the top of this document.

When we make significant changes to this Privacy Policy, we will notify you through one or more of the following methods:

• In-platform notifications on lobi89 that will be displayed upon your next login
• A notification email sent to the address registered with your account
• Announcements displayed prominently on the lobi89 platform homepage

Your continued use of the lobi89 platform following any changes to this Privacy Policy constitutes your acceptance of the updated privacy terms. If you disagree with the changes, you have the right to close your account by contacting our support team.

11 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the lobi89 Data Protection team is ready to assist:

• Live Chat 24/7: The fastest way — directly within the lobi89 platform after logging in
• Email: [email protected] (response within 24–48 business hours)
• Support Hours: 24 hours a day, 7 days a week including public holidays

For specific inquiries regarding data protection rights, please include "Data Privacy Request" in your message subject line so we can route your inquiry to the right team more quickly. We aim to acknowledge all privacy requests within 72 business hours.